Terms of use

Pothi (pothi.online) is a platform that connects customers with local shops (hotels, restaurants, grocery shops). Pothi does not sell or prepare any product and does not collect payments.

Orders and payment

The customer places an order; the shop confirms it and may change the bill when an item is missing or the weight differs. The customer pays the shop directly by UPI after confirmation. The delivery charge is paid to the delivery person. Refunds, if any, are given by the shop.

Shops

Shops must hold a valid FSSAI licence or registration and give true details. Shops are responsible for food quality, prices, hygiene and their bills. Pothi may pause a shop that breaks these terms or gets repeated complaints.

Customers

Give a correct phone number and address. Fake orders may be blocked.

Contact

For problems with an order, call the shop first (number on the order page). Then contact Pothi support.